Customer Service

If you have questions, concerns, compliments or just need help we have a place for you! Our Customer Service Department performs a number of services to make your medical care a positive experience. No matter which of our offices you are affiliated with, please give our staff a call:  (510) 785-5000

• Advance medical directives
• Affiliate physician office inquiries
• Billing questions
• Compliments/concerns
• Disability forms
• DMV disabled parking placards
• Health plan information
• Medical records release forms
• Patient education information
• Primary care physician selection
• Questions about Bay Valley
• W.I.C. applications