Compassionate care since 1954

Bay Valley Medical Group BVMG Offices
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Corporate Office
27212 Calaroga Avenue
Hayward, CA 94545


Patient Information

Customer Service Department

Bay Valley Medical Group’s customer service department is a professional staff of highly skilled individuals who are dedicated to assisting our patients with every aspect of the health care experience.  The department serves as a patient guide, helping them to navigate the sometimes complex and confusing roads of the health care system.  Feel free to contact our customer service department at 510-785-5000 or  Our representatives are available Monday-Friday, 8:30 am – 5:30 pm.  Examples of some of the services we provide are:

Selecting a physician
Choosing a health plan
Understanding coverage and benefits
Billing inquiries
Filing a compliment or concern
Advanced health care directives
Disability forms
DMV disabled parking placards
Medical records release forms
Women, Infants and Children Nutrition Application
Health education classes/resources

Note: This email address should not be used to contact your health care provider. Questions about your care or other urgent matters should be directed to the telephone number listed above.